Performance Expectations & Controls
Create a document for performance expectations and controls related to a personal or professional goal (for instance, passing the RHIA national certification examination, losing weight, or earning an A grade). The document may be in Word or spreadsheet format but should contain the following:
Section I: Establish performance expectations. Identify and state at least one expectation of performance you have selected.
Section II: Establish controls on performance. Describe what controls or methods for monitoring performance you could use (or use) to gather data on your performance relative to that expectation.
Section III: Type(s) of controls. Classify each control as a “preventative” or “feedback” control.
Section IV: Develop an action plan. If your performance exceeded your expectation, what would you do? In contrast, if your performance was less than your expectation, what would you do?
Please respond to the questions in bullet form.